Cancellation Policy

The Timeline: Hit us up within 48 hours of receiving your package if a filter doesn’t fit or isn’t right for your setup.

How to Reach Us: Drop us a message on WhatsApp, call us, or email us at schorlfilters@gmail.com.

Unused Only: Products must be brand new, uninstalled, and in their original shape.

The Rule: If the filter has been mounted or taken on a ride, we cannot accept it back. Road usage = final sale.

Essentials: Include all original tags, labels, and the original invoice in the box.

You are the captain of your return ship! Please ship the item back using a reliable courier that provides online tracking and insurance.

Forward your tracking details to schorlfilters@gmail.com so our team can monitor its journey.

Inspection: Once your package arrives, please allow 3 to 5 business days for our team to inspect the item.

Fees: We deduct a minimal 5% processing fee to cover payment gateway charges.

Payout: Approved refunds will cruise back to your original payment source within 7 to 14 business days.

Changing Your Mind: Want to tweak your order? No biggie! Modifications are completely free as long as your order hasn’t left our Velu facility on the shipping voyage.

Cancellations: If you cancel an order after our team has already started processing or dispatching it, a small 5% cancellation fee applies.

How to Change/Cancel: Email us immediately at schorlfilters@gmail.com with your Order ID.

For transparency and formal agreement compliance:

Upon completing a transaction, you enter into a binding purchase agreement with Schörl Filters.

Any formal dispute claims or requests submitted past standard delivery windows, or claims processed via our payment partners (such as Instamojo), are subject to review, verification of proof, and management approval.